Frequently Asked Questions

Everything you need to know about shopping at Moons Toy Store

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location within the country.

What is your return policy for toys and apparel?

We offer a 30-day return policy for all unused items in their original packaging. Please ensure tags are still attached for any fashion or plush items.

Are the materials used in your products safe for children?

Absolutely. All items at Moons Toy Store are made from non-toxic, BPA-free materials and undergo rigorous safety testing to meet international standards.

How can I track my package after it has shipped?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.